Support Access

Support access allows you to grant Fugoku support staff temporary access to your account or resources for troubleshooting purposes. Access is time-limited, revocable, and fully audited.

When to Use Support Access

• Support staff need to investigate a technical issue
• Debugging network or storage problems
• Investigating billing discrepancies
• Assistance with complex migrations

Access Levels

Requesting Support Access

Via Console

1. Navigate to Support → Access
2. Click Grant Access
3. Select:
   • Access level: 8h, 24h, 48h, or 1 week
   • Resources: All resources or specific servers/instances
   • Reason: Describe what support needs to investigate
4. Click Grant

Access is granted immediately. The support team receives a notification with access details.

Via Support Ticket

When creating a support ticket, you can request access:

1. Create a ticket at Support → New Ticket
2. In the ticket description, request support access and specify:
   • Desired duration
   • Resources that need access
   • Reason for access
3. A support agent will review and grant access if needed

Managing Active Access

View and revoke active support access:

Console: Support → Access → Active Sessions

From this page you can:

• View all active support access sessions
• See who has access and until when
• Revoke access immediately

Security

• All support actions are logged in the audit trail
• Access expires automatically — no manual revocation needed
• You can revoke access at any time
• Support staff are required to use their own authenticated accounts
• Access is scoped to the resources you specify

Best Practices

• Grant the minimum access needed — use 8-hour access for simple issues
• Specify exact resources rather than granting full project access
• Revoke access as soon as the issue is resolved
• Review active sessions regularly on the Support → Access page